Ep2p Privacy Policy — How We Protect Your Information
This Privacy Policy clearly outlines how ep2p collects, uses, stores, and protects the personal data of Malaysian users. Please read it carefully to understand your rights and choices regarding your personal information.
Effective date: January 2026
Types of Information We Collect from You
Ep2p collects the information necessary to provide a secure, functional, and personalised service to every user. The following are the categories of information we collect:
Account & Personal Information
During registration, we collect your full name, email address, phone number, date of birth, and chosen username. This information is required to verify your identity, create a secure account, and confirm that you meet the platform's minimum age requirement. You may also be asked to submit a copy of your identification document for more thorough account verification.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), ep2p may collect information related to your bank account, card number, or e-wallet details. This information is stored with high-level encryption and is never shared with third parties without legitimate grounds. Transaction history is also retained for record-keeping and compliance purposes.
Device & Browser Information
When you access ep2p via mobile phone, tablet, or computer, we automatically collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This information is used to optimise how the platform displays on your device and to detect any suspicious access attempts.
Usage & Activity Data
Ep2p logs activity within the platform, including games played, bet amounts, session duration, pages visited, and account setting preferences. This data helps us understand how users interact with the platform and enables us to continuously improve the user experience.
How Your Information Is Used
Ep2p uses the information collected for specific, legitimate purposes. We do not use your data for any other purpose without your consent. The primary purposes are as follows:
- Account management: Securely creating, verifying, and maintaining your user account.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and promptly.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Service improvement: Analysing usage patterns to improve platform quality and user experience.
- Service communications: Sending notifications related to your account, transactions, or important policy changes.
- Legal compliance: Meeting legal and regulatory requirements applicable in Malaysia when necessary.
Ep2p will not sell, rent, or trade your personal information to advertisers or third parties for marketing purposes without your explicit consent.
Cookies, Tracking & Your Choices
Ep2p uses cookies — small text files stored on your device — to enhance your browsing experience and ensure the platform functions correctly. There are three main categories of cookies we use:
Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled as they are essential for the platform to operate correctly.
Functional Cookies: Storing user preferences such as display settings and frequently used account information to make your experience smoother and more personalised.
Analytics Cookies: Helping us understand how users interact with the platform — the most visited pages, time spent, and navigation patterns. This data is collected in aggregate and does not personally identify any individual.
You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the platform.
Our Data Storage & Security Measures
Encryption & Technical Protection
All data transmitted between your device and ep2p's servers is protected by SSL (Secure Socket Layer) encryption. Sensitive information such as passwords and payment details is stored in encrypted form within secured databases. We employ intrusion detection systems and continuous security monitoring to safeguard the platform's infrastructure.
Data Retention Period
Ep2p retains personal data for as long as necessary to provide our services or fulfil applicable legal requirements. Transaction history may be kept for a longer period for financial compliance and audit purposes. Once an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, unless there is a legal obligation to retain it.
Your Rights as an ep2p User
As an ep2p platform user, you have certain rights regarding your personal data. ep2p respects and supports the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email and we will respond within a reasonable timeframe.
If you find that the information we hold is inaccurate or outdated, you have the right to request a correction. You can update much of your information directly from your ep2p account profile settings.
You may request deletion of your personal data under certain circumstances, including upon account closure. Deletion requests are subject to applicable legal data retention obligations.
Sharing with Third Parties
Ep2p does not sell or disclose your personal data to third parties for commercial purposes. However, in certain situations, information may be shared with: (1) payment service providers who process your RM transactions; (2) technology service providers who assist in operating the platform; (3) relevant authorities when required by Malaysian law. All third parties involved in data processing are bound by strict confidentiality agreements.
Changes to This Privacy Policy
Ep2p reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via platform notifications or email. The effective date at the top of this document will be updated whenever changes are made. We encourage you to review this page periodically.
For any enquiries about this Privacy Policy or to submit a data-related request, contact us at: [email protected]. You may also refer to FAQ us for immediate assistance.